EXCHANGES, RETURNS & REFUNDS

I WANT TO EXCHANGE OR RETURN MY RYZÍ. HOW DO I DO IT?

If you need to exchange or return a purchase, contact our Personal Shopper with your name, phone number, order number and reason for the request.

You’ll receive a response within 4 business days with the next steps.

EXCHANGES

Online purchases can be exchanged within 30 days of delivery, provided that the product is:

• Unused and in its original condition;
• With all original tags and accessories;
• Accompanied by the original receipt or proof of purchase.

OUTLET

Products purchased from the Outlet can also be exchanged, provided they are in the same condition: unused, with tags, accessories and proof of purchase.

RETURNS

Online purchases can be returned within 7 days of delivery, in accordance with the right of withdrawal provided by Brazilian consumer law.

The product must be returned unused and in its original condition, with all tags, accessories and proof of purchase.

Once received, the product will be inspected to confirm that it meets the return requirements.

RYZÍ reserves the right to refuse a return if these requirements are not met.

REFUNDS

Credit Card

Once the returned product is received, RYZÍ will inspect it within 7 business days. If everything is in order, the cancellation will be processed within 15 business days.

The time it takes for the refund to appear on your statement depends on your card issuer and billing cycle. It may take up to two billing cycles.

Pix

Refunds will be made via bank transfer to an account held by the original purchaser.

After the product has been inspected within 7 business days, and everything is in order, the refund will be authorized and confirmation will be sent within 15 business days.

DEFECTIVE PRODUCTS

Our products have a 90-day warranty against manufacturing defects, in accordance with Brazilian consumer law.

If you notice an issue, contact our Personal Shopper within this period. The product may undergo a technical inspection of up to 30 days.

The warranty does not cover issues resulting from:

• Improper use;
• Accidents or accidental damage;
• Natural wear and tear;
• Contact with heat, fabrics or chemicals that cause stains or damage;
• Improper cleaning or care.

Each case will be reviewed individually by our team.

WHAT IF MY PRODUCT IS NO LONGER AVAILABLE?

If the product you purchased is no longer available for shipment, you may choose:

• Another product of the same value;
• A lower-priced product, with the difference refunded;
• A higher-priced product, by paying the difference;
• Full cancellation and refund of the order.

STILL HAVE QUESTIONS?

Our Personal Shopper is here to help.
Get in touch and we’ll find the best solution for your order.