PRIVACY POLICY

Your privacy matters to us.

1. ABOUT THIS POLICY

This Privacy Policy explains how RYZÍ Indústria e Comércio Ltda. collects, uses, stores and protects the personal data of people who browse or make purchases through our website.

By using the RYZÍ website, you acknowledge the practices described in this Privacy Policy.

2. DEFINITIONS

For the purposes of this Policy:

Cookies: small files stored on your device that allow us to recognize your browsing activity and improve your experience on our website.

IP: a number that identifies a device connected to the internet.

Logs: records of activities performed while browsing our website.

Website: the RYZÍ website and its respective subdomains.

Visitor: anyone browsing the website.

User: a visitor who is logged into their account on the website.

Web beacons: technologies used to understand how visitors interact with certain pages and content.

3. WHAT DATA DO WE COLLECT?

We may collect data when you use our website features or voluntarily provide information — for example, when creating an account, placing an order or contacting our team.

We only collect the information necessary to provide our products and services, process orders, provide customer support and improve your experience with RYZÍ.

4. HOW DO WE USE YOUR DATA?

The data we collect may be used to:

Process and track orders and payments;
Respond to questions and requests;
Provide customer support;
Send information related to orders and services;
Comply with legal and regulatory obligations;
Prevent fraud and protect the security of our website;
Improve our products, services and browsing experience;
Create aggregated analyses and statistics;
Send RYZÍ news, content, promotions and event information, when permitted and according to your preferences.

We do not sell your personal data.

When necessary to operate our business, certain data may be shared with service providers and partners who act on our behalf — such as payment processors, technology providers, logistics and customer service providers — always for the purposes described in this Policy and in compliance with applicable laws.

5. HOW DO WE PROTECT YOUR DATA?

We use technical and organizational measures designed to protect your personal data against unauthorized access, loss, alteration, disclosure or destruction.

Access to personal data is limited to authorized individuals who need the information to perform their duties.

While we take appropriate security measures, no system is completely immune to risk. We continuously work to keep our systems and processes secure.

6. BROWSING DATA

While you browse our website, we may collect information such as:

IP address;
Pages visited;
Actions performed on the website;
Date and time of access;
Session identifiers.

This information may be used for security, fraud prevention, technical troubleshooting and website improvements.

7. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to improve navigation, understand how our website is used and provide a more relevant experience.

You can configure your browser to block or delete cookies. However, disabling certain cookies may affect some website features.

Other technologies, such as web beacons, may also be used to understand browsing behavior and measure interactions with our content.

8. HOW LONG DO WE KEEP YOUR DATA?

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal or regulatory obligations, or exercise and defend our rights.

When there is no longer a legitimate need to retain the data, it may be deleted or anonymized, subject to any legal requirements or permissions to retain it.

9. YOUR PRIVACY RIGHTS

Under applicable Brazilian legislation, especially the Brazilian General Data Protection Law (LGPD), you may have rights regarding your personal data, including:

Confirmation and access: to know whether we process your personal data and request access to it.

Correction: to request the correction or updating of incomplete, inaccurate or outdated data.

Anonymization, blocking or deletion: to request these measures when applicable.

Data portability: to request the portability of your data, as provided by law.

Withdrawal of consent: to withdraw your consent when processing is based on consent.

Information: to obtain information about how your data is processed and with whom it may be shared.

Objection: to object to certain forms of processing when permitted by law.

These rights may be subject to limitations provided by applicable legislation.

10. WANT TO ACCESS, CHANGE OR DELETE YOUR DATA?

If you would like to exercise any of your privacy rights or have questions about how we process your personal data, please contact our privacy team through the channels below.

Data Protection Officer
Email: [email protected]

Requests will be reviewed and answered in accordance with applicable legislation.

11. MARKETING & COMMUNICATIONS

You may receive communications from RYZÍ about new products, content, promotions and events, according to your preferences and applicable legislation.

You can unsubscribe from these communications at any time by following the instructions provided in the communication itself or by contacting us.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our services, processes or applicable legislation.

The most current version will always be available on our website and will become effective upon publication.

We recommend checking this page periodically for updates.

13. APPLICABLE LAW

This Privacy Policy is governed by Brazilian law.

Any matters relating to the processing of personal data will be handled in accordance with applicable legislation and the competent jurisdiction, as provided by law.