How much does shipping cost?
Shipping costs vary according to the product, weight and location of the delivery address. At checkout, before finalizing the purchase, the shipping cost is visible.
What is the delivery time?
The delivery time varies according to the destination location and the type of shipping chosen at the time of purchase. This period starts to count from the business day following confirmation of payment (PIX, bank clearing or purchase authorization by the credit card administrator).
What types of shipping are available?
SEDEX: Higher price and faster delivery time for other locations outside of São Paulo capital and region. Check at checkout.
PAC: The shipping cost is cheaper, but the delivery of your order takes longer. Check the time at checkout.
Why is the delivery of my order delayed?
Some products are exceptions and do not have express delivery, and it is not possible to choose this option at the end of the order. Check at checkout.
Strike at the Post Office or other means of transportation without prior notice. In the event of a strike at the Post Office, delivery times may be affected. You can contact our Customer Service: [email protected] or (51) 999921101.
Unsuccessful delivery attempts due to the customer's absence, incomplete/incorrect registered address or change of address.
Custom orders take 15 to 20 days to be produced and are subject to delays. Damage identified by our Quality Department may also change delivery times. Any changes are always reported through our Customer Service.
